click here to return to the homepage   articles
       
 
  about
articles
  photography
  resume
  contact
   
 

The following are articles either finished or in progress about online business, web development, and Internet culture. They are only available as downloads for now.

I'd be pleased to hear your thoughts on these subjects, so send me comments if you wish.

Information Architecture and the Support of Brand Promise
Some believe information architects should only concerned with the structure of hard information. I disagree. The draft posted here is unfinished. NOTE: There's a problem with the graphics in this file, but until I have it fixed I've left it up for you to at least read the text - my apologies!
 

Customer Momentum Preservation: Moving with the Consumer
Your customer is always moving. Are you moving with them? I've pulled together some customer service and usability concepts under the umbrella of CMP, a concept I've come up with that expresses my beliefs regarding customer retention. The article was featured at AZtechBiz.com and mentioned in a recent Davenetics.com newsletter.
 
     

home

     

this page last updated 1.01.03